Shipping & Returns

DELIVERY

UK - Your RAGYARD order will be delivered with 3-5 days of receiving your order. We use Royal Mail for deliveries and you will receive an email to let you know when the delivery is on its' way.

International - Your RAGYARD order will be despatched within 2-3 days of receiving your order. We use Royal Mail for deliveries and you will receive an email to let you know when the delivery is on its' way.

SHIPPING COST

UK orders over £60 qualify for Free Shipping.
UK orders under £60 cost £3.95 for delivery.
International shipping costs are shown at checkout.
  

RETURNS

Our goal is 100% customer satisfaction. Please email us at info@ragyard.co.uk to let us know if a return or refund is required and we will notify you of the address to send your item back to. PLEASE specify the reason of the exchange/return together with your name and order #. The below guidelines will always apply:
 
If your RAGYARD item is damaged or faulty then please send it back to us (within 28 days) and we will send you a new item at no extra cost.
 
If you are unhappy with the size of your RAGYARD item, please send it back to us (within 28 days) and we will send you a different size depending on stock availability. If the exact item is not available in your desired size then we will offer you a choice in a different style. We recommend you see our sizing guide before you purchase as customers must pay for postage of the new item if there is a sizing issue.
 
If you are unhappy with your purchase and the item is not damaged or faulty then please send the item back to us within 28 days, in all original packaging and we will offer you a full refund minus applicable postage costs.
*All items must be returned in the same condition they were sent out. 

All returns should be sent to:
eCommerce Returns
Ragyard
Shop 12, Corner Dray Walk & Ely's Yard
London
E1 6QL