DELIVERY

 

UK - Next Day Delivery is available at checkout, (hurrah!)  Order before 3pm Monday-Thursday to receive your RAGYARD order the Next working day.

For the slightly more patient amongst us, your RAGYARD order will be delivered with 2 working days of receiving your order. We use Royal Mail for deliveries and you will receive an email to let you know when the delivery is on its way! 

International - Your RAGYARD order will be dispatched within 2-3 days of receiving your order. We use Royal Mail for our deliveries and you will receive an email to let you know when the delivery is on its' way.


SHIPPING COST

UK orders over £80 qualify for Free Shipping. 
UK orders under £80 cost £3.95 for delivery.
UK orders for Next Day Delivery £6.50.
International shipping costs are shown at checkout.

RETURNS 

How do I return?

  • Click here to open our returns request page 
  • Enter your order number and email address in the correct fields and click Start
  • Be sure to include the # before your order number
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

Final Sale items are NOT eligible for Return or Exchange.

Sale items of 50% off and under may be returned within 14 days for exchange or credit. No refunds or exchanges will be issued for Final Sale items (75% off)  and they will not be sent back to you. Please double-check that none of your return items are Final Sale before sending them back

You can return your items within 28 days of receipt of your shipment.

Sale items (including Black Friday) must be returned within 14 days of receipt for credit or exchange.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

What if it doesn't fit me?

  • If you are unhappy with the size of your RAGYARD item, please send it back to us and we will send you a different size depending on stock availability. If the exact item is not available in your desired size then we will offer you a choice of a different style, credit note or refund. We recommend you see our sizing guide before you purchase as customers must pay for postage of the new item if there is a sizing issue.

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days. 

    CANCELLATIONS

    As we're really quick at packing your orders up, we can't make any changes once you have placed one. This includes changing the item size, delivery option, delivery address or payment method.

    However, you can cancel your order and place a new one instead. Just email info@ragyard.co.uk with the word CANCEL and your order number as the subject of the email within one hour of purchasing.