UK - Your RAGYARD order will be delivered with 3-5 days of receiving your order. We use Royal Mail for deliveries and you will receive an email to let you know when the delivery is on its' way.
How do I return?
- Click here to open our returns request page
- Enter your order number and email address in the correct fields and click Start
- Be sure to include the # before your order number
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
What if it doesn't fit me?
- If you are unhappy with the size of your RAGYARD item, please send it back to us and we will send you a different size depending on stock availability. If the exact item is not available in your desired size then we will offer you a choice of a different style, credit note or refund. We recommend you see our sizing guide before you purchase as customers must pay for postage of the new item if there is a sizing issue.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Can I return the item(s) in store?
- If you wish to return an item in store, please contact firstname.lastname@example.org and await further instruction.
As we're really quick at packing your orders up, we can't make any changes once you have placed one. This includes changing the item size, delivery option, delivery address or payment method.
However, you can cancel your order and place a new one instead. Just email email@example.com with the word CANCEL and your order number as the subject of the email within one hour of purchasing.