UK Returns Return for Refund -
You can return you FULL PRICE order for refund within 28 days from the date you received it by clicking here;
http://return.clicksit.com/shop/ragyard2
If your order is in the sale, we can offer you an exchange only.
If your item is in FINAL SALE (75% off) you cannot return it.
All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund.If you could leave a note inside the package and state the reason for your return, that would be very helpful. Be sure to include your full name and order number to ensure efficiency at our warehouse. Please also make sure to take note of the returns tracking number for future reference.
Once your return is received at our warehouse, it can take up to 14 days to process it. You will receive a confirmation of your refund via email. Refunds will only be made to the card used for the purchase.Please get in touch with our customer service team who will give you further details for the return.
Return for Exchange -
You can return your order for exchange subject to stock availability within 28 days of receipt of goods. Exchanges only apply for items of the same price. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process an exchange.Unfortunately, we do not currently offer prepaid returns. If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed.
Here's our returns address:
RAGYARD Online Returns
Unit 35 Ashville Way
Whetstone
Leicester
LE8 6NU
If you could leave a note inside the package and state the reason for your return, that would be very helpful. Be sure to include your full name and order number to ensure efficiency at our warehouse.
Please also make sure to take note of the returns tracking number for future reference.Once your return is received at our warehouse, it can take up to 14 days to process it. You will be notified by email about the progress of your exchange.Please get in touch with our customer service team who will give you further details for the return.
International Returns and Exchanges -
Return for Refund -
You can return your order within 14 days from the date you received your parcel. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund. If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed.
Here's our returns address:
RAGYARD Online Returns
Unit 35 Ashville Way
Whetstone
Leicester
LE8 6NU
Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges.Once your return is received at our warehouse, it can take up to 14 days to process it. You will receive a confirmation of your refund via email. Refunds will only be made to the card used for the purchase.Please get in touch with our customer service team who will give you further details for the return.
Refund for Exchange -
You can return your order within 28 days from the date you received your parcel. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process an exchange.Unfortunately, we do not currently offer prepaid returns for international orders. If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed.
Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges.Once your return is received at our warehouse, it can take up to 14 days to process it. You will be notified by email about the progress of your exchange.Please get in touch with our customer service team who will give you further details for the return.
When will I receive my refund? -
Please note that returns once received at our warehouse it can take up to 14 days to process it. You will receive a confirmation of your refund via email. The money should appear in your bank account within 3-5 working days. Refunds will only be made to the card used for the purchase. If this has gone past the estimated time frame, please contact our customer service team and they will be happy to look into this for you.
When will I receive my exchanged items? -
Please note that returns once received at our warehouse it can take up to 14 days to process it. You will be notified by email about the progress of your exchange. If this has gone past the estimated time frame, please contact our customer service team and they will be happy to look into this for you.
