Missing order -
If you have a missing item from your parcel, please contact our customer service team straight away via email with the following information: your order number, full name, email address, item and size of missing item.If your parcel was damaged or open when receiving it, please take photographic evidence and send it to our team in customer care.
Wrong item received -
If you have received the wrong item, please contact our customer service team with your order number, photograph of incorrect item and details of the missing item. As soon as this is made aware we will need you to please send the incorrect item back to our warehouse so we can arrange for the correct item to be sent out to you. When sending this back, please make sure to include your original order number, and the item missing including size.Please get in touch with our customer service team who will give you further details for the return
Faulty/damaged item -
We want to make sure we can resolve this quickly as possible for you.If you are unlucky to have received a faulty item, please contact our customer service team as soon as possible, including your order number, a description of the damaged item, and photogenic evidence. Please do not return any faulty items to us unless advised to do so by one of our customer service agents as the correct information will be provided.
Can I cancel/amend my order -
We’re very fast when it comes to getting our orders out to our customers, however, we can’t make any changes or amendments to your order. This includes change of product, address, name or payment methods. You can cancel your order if it hasn't been shipped from our warehouse. Please contact our customer service team us as soon as you can.
I haven't received an order confirmation -
Please check your SPAM folder since the confirmation email might be mistaken as junk mail and end up in there. You should receive the order confirmation right away after placing your order with us. If you haven't received anything within 24h, please contact our customer service team so someone could investigate this further.